Support Gone Wild –


April 3, 2012

Q&A: How much does it cost to outsource email technical support?

Category: Technical Support – Tags: , , , , , – 2:40 am

Question by : How much does it cost to outsource email technical support?
My company is looking to outsource it’s technical support services (but only the inquiries that come in via email). I’ve been looking around and can’t find any estimates. Does anybody have an idea of how much this would cost?

Best answer:

Answer by Explect
Initial setup is usually very expensive unless you are lucky and can find a similar outsource

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March 18, 2012

What is it like to work as a technical support associate for Google?

Category: Technical Support – Tags: , , , , , – 2:36 am
technical support
by everdaniel

Question by kiko: What is it like to work as a technical support associate for Google?
I’m thinking of applying for job in google as a technical support associate, I’ve heard a lot of good stuff in having a career in google and how different they are from most corporate work place. What is it like to work as a TSA there? How is the working environment in google?

Best answer:

Answer by Ammy
It’s the best place in the world to work. Your chances of getting a job here are very slim. google gets thousands of resumes everyday from people such as yourself. Pardon me Yahoo, but click on Google and you can find out about them and there corporate campus. Who wouldn’t want to work there. (Sorry if I offended you Jerry Yang.)

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Foamy calls Tech Support (very first Tech Support episode!) illwillpress.com

February 13, 2012

How much does it cost to pay a technical support person who is working overseas?

Category: Technical Support – Tags: , , , , , , – 6:42 pm
technical support
by JABoyce

Question by mr blonde777: How much does it cost to pay a technical support person who is working overseas?
How much does it cost to pay a technical support person who is from overseas?
We’ve all had the experience where we’ve got a computer problem at home or at work and when we call tech. support, its someone with a thick accent that takes the call. My question is how much does it cost to pay an overseas worker compared to someone in the US? And if anyone knows dollar amounts they are paid per hour or per call, I’m curious about that too.

Best answer:

Answer by IS_NUMERIC
A pay scale search for a support technician based in India will command an annual average salary of $ 5441 USD

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February 1, 2012

What entry level IT technical support jobs only require a Technical certificates?

Category: Technical Support – Tags: , , , , , , , – 2:43 am

Question by Jones: What entry level IT technical support jobs only require a Technical certificates?
What are some computer technical support jobs that only require a Technical certificate?
Are there even any?, and how does the salary look for entry-level jobs in Tech. Support?
Do any of the companies train you as well?

Best answer:

Answer by Muledancer
With the computer tech market so overloaded, companies are using degrees as a pre-screening tool. It is true that one does not need a 4 year degree to plug in a network cable or to hook-up a computer on a desk but the companies need (in their view) to reduce the number of capable applicants.
The problem with this is that within the next couple of years, after the need to reduce numbers has disappeared, so will have the reason and the companies will be requiring a 4 year degree for a job that a retarded, syphilitic hamster could do.

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