Question by peachy: is dell tech support bad or good?
im just wondering.. is dell tech support bad or good. the tech support you get over the phone for hardware prob? and why?
there are outsource companies of dell from philippines.. india.. panama and other countries.. any difference?
Best answer:
Answer by Shane2000 My computer was broken was months, brought it to pc world and they couldn’t fix. If you bought a dell recently you received a sheet with “dell gold” on it, ring up one of the numbers on it, i found them extremely helpful and the calls are free.
Know better? Leave your own answer in the comments!
Question by ericlunacy: why don’t American’s boycot AOL for outsourcing their tech support to India and leaving America in their name?
If a company has America in their name shouldn’t that mean that they are American and do not outsource their jobs to other countries like India instead of hiring American’s. When you go with a company that has America in it’s title do you expect when calling them to hear some guy in India pick up who can barley speak English. Why does no one care or do anything about this blatant spitting on our countries name that AOL is guilty of.
Best answer:
Answer by lottiebenno Because often times, by outsourcing these low wage positions out to India, the company can then afford to hire more professional, higher wage, positions within America. Our country benefits in the end by having better jobs available rather than a glut of minimum wage jobs.
Question by dictator_cool: What do you think of the US corporations drive to outsource tech jobs to India at the expense of US workers?
I’m myself techie from India and connected with outsourcing and would like some unbiased opinion on this. To the lay man, outsourcing would conjure up images of phone support workers in night shifts but it’s really beyond that. Almost each and every Giant corporation in the US is not only realizing huge profits due to the exchange rate values between the USD and Indian currency Rupee, but outsourcing has brought greater scientific expertise – today many mission critical applications are done cheaply in India but also the quality of service is the reason the US companies are able to be competitive in global market and everyone buys US products – ultimately, it benefits US economy which otherwise would not grow.
For example, if you have ever used GE consumer appliance products such as washing machines, refrigerators and ranges – I used to work in one of those “outsourced” units connected with design of the appliances.
My argument is it’s not about just jobs – it’s about INNOVATION
It’s not a good argument to suggest American workers go unemployed but the key to your survival is to innovate more – American tech workers need to move up the value chain and invest more in original research (no doubt US universities are the best for it) – i.e. spend more time in college and leave the programming jobs to Indians instead of going unemployed.
What has happened to American workers today can happen to same Indian workers in say 2025.
PRIOR PREPARATION is the key to avoid major shocks in life – luckily, I have started saving for a rainy day.
Best answer:
Answer by Gene L It was a sad day for America when companies like Dell for example decided to outsource to your India.
You can justify it all you want but it definitely had a negative impact on our economy, putting many good people out of work and finding it necessary to accept lesser paying jobs just to be able to survive….hence, they suffered and their families suffered as well.
Call it “innovation” if you want, I call it highway robbery.
Subsequently, when a product owner finally does get through seeking telephone support and finally gets to talk to one of these CSR’s (after waiting 45 minutes on the phone), you can’t really understand what they are saying…leading to a lot of frustration on the caller’s part…
not only does he have a problem with his product, but he can’t understand the instructions being given him to fix it…
that’s the reality of the situation.
Also, I find your comment for Americans to “leave the programming jobs to Indians instead of going unemployed.” very condescending and frankly, rather rude and offensive and certainly doesn’t solidify or reinforce any positive views one might have had of your country.
Question by david s: Outsourced Tech Support/customer service?
I am sick and tired of calling Tech Support or customer service for either a computer related or equipment related problem to find out the person thats going to help me is someone who speaks really bad English to the point where i cant understand them, I dont feel like i need to struggle with trying do deciypher what the hell there trying to say to me, am I the only one who cant take this anymore?
Also the company’s outsourcing the work to other country’s are taking Jobs away from us, Tech support jobs pay 30-40k per year out where I live and to some people that s pretty good money, I Feel these company’s are stabbing us in the back… I purchased this product in America so should I not get American help if there is a problem with it ? Just so everyone knows, this is not a prejudiced remark, my non American GFdoes notlike the outsource support they get either….would it be rude for me to ask the tech or customer service person on the phone to transfer me to someone i can understand?
I am fully aware to the fact that outsourcing is cheaper for companys, but thats sort of going against what they call the (American Dream) whats next will companys like dell say=Hey lets put this PC together with ToothPicks because its cheaper. so what if it breaks down when the customer takes it out of the box, they can just call our outsourced cutomer support for help.
Best answer:
Answer by bor_rabnud No it wouldn’t be rude at all.
