Question by sharif7141992: Is it a good safe to get a job in customer support(I.T.)? what about outsourcing?
Im in the US Seattle Washington to be more specific and im wondering if its safe to get a job in customer support with the threat of your job being outsourced? what about IT jobs in general right now? thank you!!
Best answer:
Answer by Reena
You will be worth your weight in gold as long as you can speak english without the indian or chinese accent.
One thing companies are realizing is that customer service actually means customer service. You have no idea how annoyed americans are when their technical support on the phone can’t speak english…
I have hung up on my outsourced indian native technical support before. Not because I am a racist or anything… but simply because I can’t understand a word they are saying and the technical support I needed was critical. Meaning I needed to understand every single sillable clearly to get the job done right.
The technical support over the phone is coming back to America… because Americans are fed up with the language barriers they have to deal with.
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